Objective A design-build remodeling contractor desired to drive continued growth in his business. Challenge As the sole employee, this business owner spent the vast majority of his time on job sites managing subcontractors, meeting with inspectors and homeowners, and engaging with prospective customers, leaving him little time to manage the details of his business. Estimating, […]
Objective A Fortune 500 Life Sciences organization desired to drive an increased volume of meetings and events through its centralized meetings and events (M&E) team to gain visibility to the associated savings and improve risk management. Challenge A new meetings policy implemented by the organization succeeded in driving more volume to the M&E team, however,
Objective A growing home inspection company desired to build out its customer care team before the start of their busy season. Challenge Customer care was currently being handled by a key member of the organization’s leadership team who was too busy with other responsibilities to create the necessary documentation to hire or train new employees.