Objective
A design-build remodeling contractor desired to drive continued growth in his business.
Challenge
As the sole employee, this business owner spent the vast majority of his time on job sites managing subcontractors, meeting with inspectors and homeowners, and engaging with prospective customers, leaving him little time to manage the details of his business.
Estimating, creating proposals, and contracting required the entry of the same details in multiple places making it inefficient and subject to errors.
A lack of organization and means of controlling access to files by homeowners and trade partners meant that the business owner was continually being asked to send plans, specs, and other documents, resulting in a backlog of texts, voicemail messages, and emails and potentially delaying progress on the jobs.
Finally, this business owner struggled to stay on top of administrative, customer service, and project management tasks and would “catch up” on emails and paperwork during the evening and on weekends.
The business owner was unable to take advantage of exceptionally favorable market conditions for home remodeling and residential construction with his
current processes and was disappointed to turn down business.
Solution
By leading the business owner through a deep-dive session, I discovered and documented the gaps between the current state of the business operations and the ideal state. After prioritizing the gaps, I developed a strategic plan that included short- and long-term improvements.
Once the easy, high-impact changes were implemented, I lead the requirements gathering and sales presentation process to review and select a suitable project management platform. I was further retained to manage the implementation and coordinate user training.
Results
Implementation of a construction management platform, optimization of existing email organization and integration of accounting software allowed the business owner to improve his internal operations, customer experience, and trade partner relationships.
As a result of these improvements, this business owner has stated that he is 200% more efficient in managing his projects and now sees the opportunity to take on more business.
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