procedures

Objective A design-build remodeling contractor desired to drive continued growth in his business. Challenge As the sole employee, this business owner spent the vast majority of his time on job sites managing subcontractors, meeting with inspectors and homeowners, and engaging with prospective customers, leaving him little time to manage the details of his business. Estimating, …

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Objective A growing home inspection company desired to build out its customer care team before the start of their busy season. Challenge Customer care was currently being handled by a key member of the organization’s leadership team who was too busy with other responsibilities to create the necessary documentation to hire or train new employees. …

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